Returns & Exchanges
At Bigjigs Toys, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. If your new outfit isn't a perfect fit, our streamlined process ensures a quick exchange or full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing